I recently started a PL and the supplier in China sent me the wrong color item. I had to cancel several orders and hand out Amazon gift cards as “damage control”. It is not feasible to return the shipment, however I will be able to sell it for slightly less than the same item in the color I ordered.
I asked the manufacturer what they can do to make it right. Their offer is a 14% discount per item on my next order…which after shipping is a 7.5% discount.
This seems low to me. Has anybody worked with correcting order mistakes from Chinese manufacturers? I would feel better if they would offer a 10-15% discount on the next total order. Any suggestions on how to deal with them or the chances of them increasing the discount? Their product is the best quality Ive found and I would like to continue purchasing from them…especially if I feel they take adequate action to fix this issue.